Check which services are available
Saving a collection, preparing a listing or requesting an offer does not activate shipping or payments. Their availability is shown in the relevant sale or order. Do not send cards or arrange a payment based only on a market estimate.
The current commerce workflow supports USD offers and listings with US fulfillment. Check the amount, shipping and return arrangements, and payment terms shown for your transaction before committing.
A general delivery timetable, return window and return-cost schedule have not yet been published. These arrangements must be provided for your transaction before you commit. If they are missing, do not send cards or complete a payment.
Business details, fulfillment timelines, shipping charges, return costs and customer support arrangements still need approval before a transactional launch.
A market estimate is separate from an offer
An estimated market value summarizes available card prices. A PullX purchase offer is a separate amount entered and issued for your request, with its own terms and expiry.
For bulk cards, an automatic estimate is available only when an enabled buying rate matches the details you declare. Otherwise, staff can review the lot manually. An overview photo does not identify or count every card in a bulk lot.
Requesting a quote does not commit you to selling. Read the exact amount and terms before explicitly accepting. An unquoted bulk request can be withdrawn from its sale page after confirmation.
Send cards only after receiving instructions
Wait until you have accepted an eligible offer and the sale provides a shipping label or confirmed shipping instructions. Confirm the destination, package details and what is included before sending anything.
Keep your tracking information and relevant packing photos. If a label request is shown as needing review, wait for it to be resolved before trying to buy another label or sending the package.
Do not rely on a delivery date, insurance amount, reimbursement or prepaid-return promise that is not stated in your confirmed offer and shipping terms.
Inspection comes before final payment
PullX checks the received cards against the agreed submission, including identity, quantity, condition and authenticity. For a bulk lot, staff records the verified count, game, card mix and condition.
If inspection changes the basis of the accepted offer, a revised quote requires your fresh acceptance before payout. Unresolved authenticity findings can prevent payment.
If you decline after shipping, return handling is recorded in the sale. Return eligibility, responsibility for costs and handling of disputed or suspicious items must be disclosed in your offer before you accept. If those terms are missing, get clarification before sending the cards.
Check the payment status in your sale
Payment depends on verified inspection, agreement on the final offer and completed payout setup. A quote, an accepted offer or a payment request is not confirmation that money has reached your bank.
A payment can need review or fail at the provider. Staff must verify and resolve the recorded attempt; an uncertain result should not be treated as permission to create another payment.
Review the available payout methods and expected handling information before accepting the offer. A bank-arrival date can depend on the payment provider; do not assume that an accepted offer means instant payment.
Marketplace purchases and issues
Marketplace listings are offers from the identified seller. Before checkout, review the exact card, printing, finish, condition, quantity and the total including applicable shipping and tax.
Use the order page to follow payment and shipping, confirm receipt when appropriate, or report an issue. Keep the item, packaging, tracking and relevant photos while an issue is reviewed.
Staff tools can request and reconcile a full refund. A requested refund is not complete until the payment provider confirms it. Review refund eligibility, return windows, shipping responsibilities and any exceptions before paying. If that information is missing, contact support before completing a purchase.
The marketplace’s refund and return conditions, including windows, costs and exceptions, remain to be approved before purchases open.
Trades and external marketplaces
Trading participants review and accept the recorded trade and confirm receipt separately. The current trade tool does not provide escrow, purchase shipping labels or authenticate the physical cards.
Exports for other marketplaces are files for your review. Publishing, fees, stock changes, shipping and disputes on those services follow their own processes.
Keep the reference, then get help
Use the sale or order page for its current status and any available action. Keep the sale or order reference, describe the issue, and use the contact route on the support page.
Never include passwords, card security codes, bank login details or full payment-card numbers in a support message or uploaded photo.
Questions about this policy?
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